Working Hours
  • Mon 9:00AM - 5:00PM
    Tue 9:00AM - 5:00PM
  • Wed 9:00AM - 5:00PM
    Thu 9:00AM - 5:00PM
  • Fri 9:00AM - 5:00PM
    Sat 9:00AM - 1:00PM
  • Sun Closed
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570-685-2690 | 862 Rte 590 Lackawaxen, PA 18435

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At 590 Service Station in Lackawaxen

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What Our Customers Are Saying

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Thanks Ray for getting my Nissan out of a precarious spot.

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I followed Mike into the same hole. Same result. These guys worked us to switch one of the rims from Mikes car to mine. Very helpful, pleasant, and reasonable. Did a great job balancing the wheel. I took it on the road course at Pocono Raceway the next day without a hitch. Thanks guys!

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When a tree jumped out in front of my car...........the only person I called (besides my son) was 590 Service......It's all good.................who else can say that !! Or doesn't get any better than 590 Service............... How about Works for me............ Yea..........Its all good !!

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I am up here in the Poconos for my car clubs National meet (I'm from Louisiana) .. on one of our runs in the area I happened to hit a one of the "local" potholes :) ... busted my wheel ... 590 Service to the rescue ... I drive a Pontiac Solstice .. so no spare .. I have some discontinued rims on my car ... so no luck in getting a replacement rim ... 590 was able to find me some rims I liked at a very good price ... this was on Thursday afternoon .. he will have the rims delivered Friday am and have me ready to go by early afternoon ... I can't say enough good things about how I was treated ... truly great customer service

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My car needed an oil change and I could not find time to stop at a shop to get the oil done. So I called 590 Service and spoke to Ray and Dave and was able to make an appoitment. They were able to work around my schedule and got everything done in a timly manner! I would recommend this to anyone great service with a smile and very friendly. This shop honestly cares about their customers!

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Ray towed our truck when the fuel pump went while driving, he was more than happy to tow our truck from Masthope to our house in Dingmans Ferry. Ray and his sons and employees do great body work and mechanical work in general.

  • NAPA
  • AAA Approved Auto Repair
  • Car Care Aware
  • Call Us For Service: 570-685-2690